My order says delivered, but it actually was not delivered.

Sometimes USPS accidentally marks something as delivered, when it was not. This will almost always work itself out within 5-7 business days. Please wait at least 5 business days before sending a message in. We will work with the courier to obtain proof of delivery, and offer a refund or replacement for lost packages.

If your shipment was sent to a third party, please allow them a few business days to confirm receipt of the package. If USPS is able to confirm delivery to the third party shipper, and they state it still has not been received, we will not be able to assist since it was not delivered directly to the customer.