NovelKeys, LLC Knowledge Base
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Shipping

  • Free Shipping
  • Why is shipping so expensive?
  • How long does shipping take?
  • Why won't you ship to my country?
  • Where are you located?
  • Do I have to pay for customs/import fees?
  • How long does it take to ship my order?
  • Can you undervalue my order for customs?
  • I recently moved and need to update my shipping address.
  • Why are duties and taxes "x" amount? They should only be "y" amount.
  • My order says delivered, but it actually was not delivered.
  • Why hasn't my order shipped?
  • My tracking hasn't updated for a few days
  • COVID-19 Shipments
  • My order was returned to sender

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