I sent a support email, but I have not heard back.
Please make sure to check your spam folder. Also, if you are using a .edu email, please send the support question again using a different email. We have issues with hotmail, outlook, live, and .edu email address receiving emails. If you are using those emails, please check your Spam and Junk folders.
Business days are Monday-Friday, so if you send a ticket Friday evening to Sunday, it may take awhile for us to respond. If it is in regards to an order cancellation or edit, we cannot guarantee we will be able to amend the order prior to it being fulfilled, but we try our best to accommodate all requests.
If you haven't heard back from us within 1-2 business days, please send another message. While we try to answer every email, we do occasionally miss one. We apologize for any inconvenience.